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Routt County Woolens d/b/a Coloradowool.net (referred to as Routt County Woolens, LLC or Coloradowool.net).
Terms & Conditions
We accept Visa and Mastercard. All transactions are processed via secure server. Orders will be charged at the time or order. Custom orders will take 4-8 weeks. We also accept money orders and personal checks. Please be aware that personal checks slow down order processing. There is a $25 fee for returned checks.
Availability
Many of the items that we have are one of a kind and custom sewn. Since many of our products cannot be duplicated they are not always readily available to ship. We ship as soon as possible.
Delivery
Items that are in stock will be shipping in 1-7 business days via FedEx Ground or the U.S. Postal Service. Express Delivery is available for an additional charge.
International Orders
Our shipping rates are for mainland U.S. orders only. If you place an order to be shipped outside of the 48 mainland states, the shipping charges may be significantly higher. We will send your merchandise the best way to insure prompt delivery at a reasonable price. If the shipping is more than two times the quoted shipping charge, we will notify you by email of the charges and wait for your approval before processing your order.
Returns
We allow 30 day returns of items in their original condition, unlaundered, resalable, with all packaging, and any tags still attached. Items in any other condition are not returnable and will not be credited. All shipping charges are the responsibility of the customer.
Returns past 30 days of items in their original condition, unlaundered, resalable, with all packaging, and any tags still attached, are subject to exchange only, and the following restocking fees:
31 and 59 days - Exchange only, 15% restocking fee
60-89 days - Exchange only, 30% restocking fee
90-120 days - Exchange only, 50% restocking fee
All shipping charges are the responsibility of the customer.
If an item is damaged or defective, please notify us within 72 hours. We will work with respective carrier for claim. In order to process claim, you must keep all original packaging and damaged items. We cannot process claims after 72 hours or without original packaging.
Customer Satisfaction
We want our customers to be happy with their purchases. It is our goal to sell high quality products. Please make sure to use any sizing information that we make available. If you need more information about a product, or have suggestions for making improvements to our product line, please let us know at blankets@coloradowoool.net
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